Privacy Policy
Your privacy matters to us. Here's how we handle your information when you work with our blockchain security audit services.
1 Information We Collect
When you engage with IgniteOnFlux for blockchain security audits, we collect information necessary to provide our services effectively. This includes both information you provide directly and information we gather during our professional interactions.
Information You Provide
- Contact details like your name, email, and phone number when you reach out
- Company information and project specifications for audit purposes
- Smart contract code, technical documentation, and related blockchain assets
- Communication history through our consultation process
Technical Information
Our audit process involves analyzing technical details of your blockchain projects. We collect code repositories, deployment configurations, and testing environments as needed for comprehensive security analysis.
2 How We Use Your Information
Everything we collect serves a specific purpose in delivering quality blockchain security services. We're not in the business of selling data or using your information for unrelated marketing.
- Conducting thorough security audits and vulnerability assessments
- Providing detailed reports and recommendations for your blockchain projects
- Maintaining communication throughout the audit process
- Following up on implemented security improvements
- Keeping records for professional liability and compliance purposes
Our Commitment
We use your information solely for the services you've requested. No data mining, no third-party sales, no unrelated marketing campaigns.
3 Information Sharing and Disclosure
Your project information stays confidential. We understand the sensitive nature of blockchain security work and treat your data accordingly.
Limited Sharing Scenarios
- With specialized security experts when complex issues require additional expertise
- To legal authorities if required by Vietnamese law or court orders
- With your explicit written consent for specific purposes
- To professional liability insurers if claims arise from our services
We never share client information for marketing purposes, sell contact lists, or discuss your projects in public forums or case studies without your permission.
4 Data Security Measures
Security is literally our business, so we apply the same rigorous standards to protecting your data that we bring to auditing blockchain projects.
Technical Safeguards
- Encrypted storage systems with regular security updates
- Access controls limiting team member data access to necessary levels
- Secure communication channels for sensitive project discussions
- Regular backups with encrypted transmission and storage
- Network security monitoring and intrusion detection systems
Physical and Administrative Security
Our Ho Chi Minh City office maintains controlled access, and our team follows strict protocols for handling sensitive client information. We regularly review and update our security practices to stay ahead of emerging threats.
5 Your Privacy Rights
You maintain control over your personal information throughout our professional relationship. Here's what you can request and how we'll respond.
Access and Correction
You can request copies of the personal information we hold about you. If anything is incorrect or outdated, we'll update it promptly. Just send us an email with your request.
Data Portability and Deletion
- Request your data in a commonly used format for transfer elsewhere
- Ask us to delete personal information when it's no longer needed
- Withdraw consent for specific uses of your information
- Object to processing that goes beyond our agreed service scope
Some information may need to be retained for legal or professional liability reasons, but we'll explain any limitations when you make a request.
6 Data Retention and Deletion
We don't keep information indefinitely. Our retention practices balance your privacy with our professional obligations and potential future needs.
Retention Periods
- Active project files: Retained during engagement plus two years
- Audit reports and findings: Seven years for professional liability purposes
- Contact information: Three years after last professional contact
- Communication records: Five years unless longer retention is legally required
When retention periods expire, we securely delete information using methods that prevent recovery. For particularly sensitive data, we use certified destruction services.
7 International Data Transfers
While we're based in Vietnam, blockchain security work sometimes involves international elements. Here's how we handle cross-border data situations.
Transfer Safeguards
When we need to transfer data internationally for client service purposes, we use secure channels and ensure receiving parties maintain appropriate privacy protections. This might happen when collaborating with international security researchers or accessing global blockchain networks for analysis.
We evaluate each potential transfer situation and implement additional safeguards as needed, including contractual privacy protections and technical security measures.
8 Cookies and Website Data
Our website uses minimal data collection focused on providing information about our services rather than tracking your browsing habits.
What We Collect
- Basic analytics about page visits to improve our site content
- Contact form submissions when you request information
- Technical logs for website security and performance monitoring
We don't use advertising cookies, social media tracking pixels, or behavioral profiling tools. If you submit contact forms, that information is used solely for responding to your inquiry.
9 Changes to This Privacy Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. You'll be notified of substantial changes that affect how we handle your information.
Notification Process
For active clients, we'll send direct email notifications about important privacy policy changes. We'll also post updates on our website with clear indications of what's changed and when changes take effect.
Minor updates like clarifying language or adding examples won't trigger notifications, but all changes will be reflected in the policy's last updated date.
Privacy Questions and Requests
Effective Date: January 15, 2025 | Last Updated: January 15, 2025